Terms of Service & Sales Agreement

You must read and accept the Terms of Service & Sales Agreement before placing your order.

Last Updated: June 20 2025

1. Introduction & Acceptance

1.1 Plain-Language Summary

These Terms form a contract between you and us for every purchase made on kuycon.us. They explain prices, shipping, returns, warranties, and dispute resolution.

1.2 Authoritative Terms

1. Parties.
   • Seller / Exporter of Record: Kuycon US (“we,” “us,” “Kuycon”)
   • Site Operator / Distributor: Kuycon US (“we,” “us,” “Kuycon”).
   • Customer: Any individual or entity purchasing through the Site (“you”).
2. Acceptance. Clicking “I ACCEPT” or placing an order on this Site constitutes your electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act (“E-SIGN”).
3. Updates. We may revise these Terms with 30 days’ notice via the Site or email. Continued use after that period equals acceptance.

2. Definitions

• “Business Day” – Any day other than Saturday, Sunday, or PRC public holiday.
• “CPT,” “CIP,” “DDP” – 2020 Incoterms® issued by the ICC.
• “Defect” – A hardware fault meeting Section 12 criteria.
• “Products” – Kuycon™ computer monitors and accessories sold on the Site.
• “Warranty Period” – 12 months from delivery date.

3. Eligibility

1. You must be legally allowed to buy and import the Products where you live.
2. No age restriction is imposed, but where local law sets a minimum age, you confirm you meet it.

4. Product Condition

All Products are brand-new; we do not sell refurbished units.

5. Pricing, Taxes & Customs

1. Currency. Prices appear in U.S. dollars.
2. United States — DDP Default. Shipments to U.S. addresses are Delivered Duty Paid; shipping fees include customs duties, taxes, and brokerage.
3. Other Countries. Incoterms (DDP, CPT, CIP, etc.) and duty liability are shown at checkout.
4. Sales/Use Tax. Seller collects no U.S. state sales tax; you must self-assess any use-tax obligations.
5. Price Changes. Prices may change any time before payment is submitted.

6. Payment Terms

1. Accepted Methods.
   • Visa & Mastercard credit/debit cards
   • USD wire transfer (SWIFT) on invoice
   • Cryptocurrency: USDT & USDC (ERC-20 / TRC-20 or other chain); others by agreement
2. Crypto Volatility Risk. Refunds are based on USD value received, not coin quantity.
3. Security. Orders ship only after funds clear fraud checks.

7. Orders & Cancellations

1. Formation. Your order becomes irrevocable once payment is confirmed.
2. Post-Payment Cancellation. Requires mutual written consent and may incur fees.
3. Right to Refuse. We may cancel (with refund) for fraud, export-control issues, or lack of stock.

8. Shipping & Delivery

Item	Policy
Processing Time	≤ 48 Business Hours after payment (longer for custom or bulk orders)
Transit – U.S.	Approx. 7-14 days (Air Express DDP)
Transit – EU	Approx. 5-10 days (Air Express) ↔ 10-20 days (Air Express DDP) ↔ 30-45 days (Truck DDP)
Shipping Fees	USD 149 per monitor; USD 249 per monitor + stand
Split Shipments	Items in one order may dispatch separately
Risk of Loss	Transfers when carrier records delivery to your address

9. Risk of Loss & Title Transfer

Title passes upon carrier-confirmed delivery (DDP) or as defined by the Incoterm selected at checkout.

10. Inspection & Acceptance

1. Inspect the Product within 48 hours of delivery.
2. Report any Defect in writing within 7 days, or the Product is deemed accepted.

11. Return & Refund Policy — 7-Day Window

11.1 Discretionary Return — Unopened Product

• Product must be factory-sealed and unused.
• Request an RMA within 7 days of delivery.
• You pay insured return shipping.
• Refund = price minus 5 % restocking fee; outbound shipping is non-refundable.
• No reimbursement of payment-processing or network fees.

11.2 Defective Product (Covered Defect)

• Choose a) free replacement or b) full refund.
• We pay return shipping via prepaid label.

12. Limited Warranty — 12 Months

Defect Definition

• > 1 dead pixel per 1 000 000 pixels
• Failure of critical components (power supply, video inputs)
• Severe display faults (permanent lines, major back-light bleed, significant colour distortion)

Exclusions: minor pixel anomalies, cosmetic wear, misuse, accidents, external causes.

Claim Procedure:

1. Email [email protected] with proof and order number.
2. Receive RMA and ship to service facility.
3. We repair/replace or refund at our option.

13. Limitation of Liability

1. Cap. Total liability will not exceed the price you paid for the Product.
2. Excluded Damages. We are not liable for indirect, incidental, special, or consequential damages.

14. Export Controls & Sanctions Compliance

You confirm you are not located in, a national of, or acting on behalf of, any jurisdiction subject to comprehensive sanctions (Russia, Belarus, Ukraine, DPRK, Iran, Myanmar, etc.) and will not re-export there.

15. Governing Law & Dispute Resolution

These Terms are governed by PRC (Shenzhen) law. Exclusive jurisdiction lies with the Shenzhen People’s Court (Bao’an District).

16. Electronic Communications & Signatures

All contracts, notices, and disclosures are delivered electronically; your electronic signature is legally binding under E-SIGN.

17. Changes to Terms

We may update these Terms with 30 days’ notice via the Site or email. Continued use after that date constitutes acceptance.

18. Miscellaneous

• Severability. If any provision is unenforceable, the rest remains in effect.
• Assignment. You may not assign your rights without our consent; we may assign in a merger or sale.
• Entire Agreement. These Terms plus your order confirmation constitute the full agreement.
• Headings. Headings are for convenience only.
• Privacy & Cookies. See our Privacy Policy.