Warranty
Important: Warranty Coverage
Warranty applies exclusively to products purchased on kuycon.us. Purchases from third-party websites, marketplaces, or resellers are not covered.
Outside China and Russia, the only verified regional partners are kuycon.it (official website in the European Union) and kuycon.ae (official website in the UAE, Middle East & North Africa).
Limited Warranty — 1 Year
For complete warranty terms and conditions, please see our Terms of Service & Sales Agreement.
Warranty Period
The warranty period is 1 year from the delivery date for all Kuycon monitors purchased directly from kuycon.us in the United States and eligible countries.
Pixel Defect Policy
ISO 9241-307 Class I compliant
Kuycon monitors are manufactured to meet ISO 9241-307 Class I standards.
Under this policy, a display may have up to 1 bright pixel, 1 dark pixel, or 2 stuck sub-pixels per million pixels.
However, kuycon.us provides stricter coverage: if your unit has more than 1 defective pixel of any sort per million, it qualifies for replacement under our Limited Warranty.
Other Defect Definitions
The following are also considered defects covered under warranty:
- Failure of critical components (power supply, video inputs)
- Severe display faults (permanent lines, major back-light bleed, significant colour distortion)
Exclusions
The following are not covered under warranty: minor pixel anomalies, cosmetic wear, misuse, accidents, external causes, or damage resulting from improper handling or installation.
Claim Procedure
To file a warranty claim, please follow these steps:
- Email [email protected] or other official contacts available on the Contacts page with proof of the defect and your order number.
- United States: United States: You will receive a prepaid shipping label and can ship to our service facility or return to the Kuycon warehouse.
- Outside United States: Outside United States: Transportation arrangements will be discussed on a case-by-case basis.
- We will repair, replace, or refund at our option after inspection.
Why kuycon.us is the best
place to buy Kuycon monitors.
Authorized in
the USA.
kuycon.us is the official dealer in the United States. Buy with confidence from a trusted source.
Full warranty
coverage.
Comprehensive warranty coverage for all products bought directly from us. We ensure a hassle-free experience.
Extra quality
check.
Every order undergoes additional quality inspection before shipping to ensure the best possible experience.
Monitor experts
at your service.
Our team consists of monitor specialists who can help you choose the perfect display for your needs.
Ships everywhere
you need.
Fast shipping across the globe via only the most trusted carriers. Secure packaging guaranteed.
Multiple ways
to buy.
We support payments in multiple currencies and various secure payment methods. Contact us for more information.
Price match
available.
Found a lower price elsewhere? Contact us and we'll check if we can match it.
