Terms of Service & Sales Agreement

Last Updated: August 31 2025

1. Introduction & Acceptance

1.1 Plain-Language Summary

These Terms form a contract between you and us for every purchase made on kuycon.us. They explain prices, shipping, returns, warranties, and dispute resolution.

1.2 Authoritative Terms

1. Parties.
   • Seller: Kuycon ("we," "us," "Kuycon")
   • Site Operator / Distributor: Kuycon ("we," "us," "Kuycon").
   • Customer: Any individual or entity purchasing through the Site ("you").
2. Acceptance. Clicking "I ACCEPT" or placing an order on this Site constitutes your electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act ("E-SIGN").
3. Updates. We may revise these Terms with 30 days' notice via the Site or email. Continued use after that period equals acceptance.

1.3 Company Information

Legal Entity Details:

• Legal Name: Kuycon L.L.C-FZ
• Registered Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Contact Email: mail@kuycon.us
• Phone: +1 (213) 510-3548

2. Definitions

• "Business Day" – Any day other than Saturday, Sunday, or PRC public holiday.
• "CPT," "CIP," "DDP" – 2020 Incoterms® issued by the ICC.
• "Defect" – A hardware fault meeting Section 12 criteria.
• "Products" – Kuycon™ computer monitors and accessories sold on the Site.
• "Warranty Period" – 12 months from delivery date.

3. Eligibility

1. You must be legally allowed to buy and import the Products where you live.
2. No age restriction is imposed, but where local law sets a minimum age, you confirm you meet it.

4. Product Condition

All Products are brand-new; we do not sell refurbished units.

5. Pricing, Taxes & Customs

1. Currency. Prices appear in U.S. dollars.
2. United States — DDP Default. Shipments to U.S. addresses are Delivered Duty Paid; shipping fees include customs duties, taxes, and brokerage.
3. Other Countries. Incoterms (DDP, CPT, CIP, etc.) and duty liability are shown at checkout.
4. Sales/Use Tax. Seller collects no U.S. state sales tax; you must self-assess any use-tax obligations.
5. Price Changes. Prices may change any time before payment is submitted.

6. Payment Terms

1. Accepted Methods.
   • Visa, Mastercard, American Express, UnionPay, Discover, JCB, Diners Club credit/debit cards
   • Apple Pay & Google Pay
   • USD bank transfer (wire/SWIFT) on invoice (EUR or AED payment if specially requested). You must select SWIFT charge code "OUR" and cover all correspondent fees; short payments delay shipment.
2. Security. Orders ship only after funds are received and cleared fraud checks.
3. Payment availability. Certain payment methods or discounts (e.g., invoice/"pay by bank", promo codes) may be unavailable for specific shipping options due to fraud and logistics risk. This rule applies irrespective of nationality or residence.
4. Refund method: refunds are made to the original payment method where feasible; otherwise by bank transfer at no cost to consumers.
5. Invoice / wire transfers: we ship after funds are received in full. For international wires, please use SWIFT with charge option OUR (sender pays all fees, including intermediary and beneficiary bank fees). If the credited amount is short due to bank or FX fees, the outstanding balance must be topped up before shipment. Include your invoice number in the payment reference and email the payment confirmation (e.g., MT103) to us.

7. Orders & Cancellations

1. Formation. Your order becomes irrevocable once payment is confirmed.
2. Post-Payment Cancellation. Requires mutual written consent and may incur fees.
3. Right to Refuse. We may cancel (with refund) for fraud, export-control issues, or lack of stock.

8. Shipping & Delivery

9. Risk of Loss & Title Transfer

US, non-EU/UK/NO and business customers: Title and risk of loss pass to you when we have received payment in full for the order, before the Products are dispatched.
EU/UK/NO consumers: risk passes only upon physical possession by you (or your designee).
Delivery time: unless otherwise agreed, delivery within 30 days of the contract.

Our cover until delivery. Although risk passes as set out above, Kuycon carries the loss until the Products reach you. Every shipment is tracked and insured, and if a Product is lost or damaged in transit we replace it or refund you in full, at our cost. You do not need to claim against the carrier or the insurer — we do that ourselves. This is our contractual undertaking to you and does not limit your statutory rights.

Your help with a claim. Carriers and insurers settle only against evidence, and they may ask to inspect the Product or collect it for examination. So please keep the Product and all of its packaging until we tell you the claim is closed, send us photographs or a short video of the damage, the packaging and the shipping label when we ask, allow the carrier or insurer to inspect or collect the Product if they request it, and sign any damage report the carrier presents on delivery. Any collection is arranged and paid for by us. If that evidence or the Product is no longer available, we may be unable to recover from the carrier or insurer and will agree an alternative with you; nothing in this paragraph limits your statutory rights or our obligations for Products that are defective, damaged on arrival or not as described.

10. Inspection & Acceptance

1. Inspect the Product within 48 hours of delivery.
2. Report any Defect in writing within 7 days, or the Product is deemed accepted.
3. This does not limit your statutory rights regarding faulty or not-as-described goods.

11. Returns & Refunds

11.1 United States (US customers)

• Discretionary change-of-mind returns (7 days): we may accept returns requested within 7 days after delivery. An RMA is required before shipping the return.
• Return method (label required): where available, you must use our prepaid return label / arranged pick-up. If not available for your address, you must use a tracked, insured service that meets our packing requirements.
• Condition: items must be unused, in original packaging with all protective materials and all accessories. Returns that are used, missing parts, or not in resalable condition may be refused or charged a restocking fee up to 15%.
• Costs & risk: return shipping is at your expense. The actual label cost and any documented carrier/customs charges (including failed pick-up/remote-area surcharges caused by your unavailability or wrong data) are deducted from the refund or invoiced to you. Risk of loss/damage remains with you until delivery to our return address.
• Outbound charges: original outbound shipping is non-refundable.
• Diminished value: we may deduct a reasonable amount for wear, missing accessories, damaged packaging, or product damage.
• Payment processing fee: for change-of-mind returns, a payment processing fee may be deducted from your refund, depending on your payment method. This fee does not apply to refunds for warranty claims or defective products.
• Refund timing: refunds are issued after we receive and inspect the goods.

11.2 EU/UK/NO consumers – 14-day right to withdraw

If your delivery address is in the European Union, the United Kingdom or Norway, you have a legal right to withdraw within 14 days after you (or a person you indicate) physically receive the goods, without giving any reason.

• Refund amount: we refund the item price plus the cost of our least-expensive standard outbound delivery offered at checkout (currently Super Economy = $0). Any surcharge for a faster method is not refunded.
• Return costs (who pays): you bear the direct cost of returning the goods unless we expressly state otherwise before checkout.
• Our optional return label: where available, we can arrange a prepaid label/pick-up on request. If you use it, the actual label cost and any documented carrier/customs charges billed to us on the way back may be deducted from your refund (or charged separately). You may always choose to return the goods using your own tracked service instead.
• Packing & condition: please return with all accessories. Where possible, use the original packaging; if unavailable, you must pack the goods safely with equivalent protective materials. You are responsible for any transit damage caused by inadequate packing. We may deduct a reasonable amount for diminished value from handling beyond what is necessary to establish the goods' nature and functioning (e.g., scratches, cracked panel, missing accessories, heavy wear). For monitors, panel damage due to insufficient packing may reduce the refund up to 100%.
• How to withdraw: notify us within 14 days (RMA form or any clear statement) and send the goods back within 14 days thereafter. Mark the parcel "Returned goods".
• Refund timing & method: we refund within 14 days of the earlier of: (a) us receiving the goods back; or (b) you supplying official carrier evidence of dispatch (receipt/hand-over scan with tracking). Photos or declarations alone are not sufficient. Refunds go to the original method where feasible; otherwise by bank transfer at no cost to you. If inspection upon receipt shows diminished value or documented carrier/customs charges billed to us, we will deduct a reasonable amount; if a refund was processed earlier based on your dispatch evidence, we may invoice you for the difference.
• Payment processing fee: for change-of-mind returns (withdrawals), a payment processing fee may be deducted from your refund, depending on your payment method. This fee does not apply to refunds for warranty claims or defective products.
• No restocking fee: no restocking fee applies to lawful withdrawals; only diminished-value deductions, actual, documented charges, and payment processing fees (for change-of-mind returns only) as above may apply.

11.3 Rest of world (non-US and outside EU/UK/NO)

• Discretionary change-of-mind returns (7 days): we may accept returns requested within 7 days after delivery. An RMA is required before shipping the return.
• Return method (label required): where available, you must use our prepaid return label / arranged pick-up. If not available for your address, you must use a tracked, insured service that meets our packing requirements.
• Condition: items must be unused, in original packaging with all protective materials and all accessories. Returns that are used, missing parts, or not in resalable condition may be refused or charged a restocking fee up to 15%.
• Costs & risk: return shipping is at your expense. The actual label cost and any documented carrier/customs charges (including failed pick-up/remote-area surcharges caused by your unavailability or wrong data) are deducted from the refund or invoiced to you. Risk of loss/damage remains with you until delivery to our return address.
• Outbound charges: original outbound shipping is non-refundable.
• Diminished value: we may deduct a reasonable amount for wear, missing accessories, damaged packaging, or product damage.
• Payment processing fee: for change-of-mind returns, a payment processing fee may be deducted from your refund, depending on your payment method. This fee does not apply to refunds for warranty claims or defective products.
• Refund timing: refunds are issued after we receive and inspect the goods.

11.4 Faulty or not-as-described items (all customers)

• Contact us promptly. We will provide a free-of-charge repair or replacement; where this is impossible or disproportionate, we will provide a price reduction or refund.
• Return logistics: for approved warranty claims we arrange the return shipping. EU/UK/NO consumers: we cover the necessary shipping costs for remedies under your statutory rights. If you arrange shipment without our approval, we reimburse only reasonable standard costs upon proof.

11.5 Non-collection / unpaid import charges (DAP shipments)

If a shipment is returned because import VAT/duties or carrier fees were not paid, or because the parcel was not collected within the carrier's deadline, we may cancel the order and refund the item price minus our actual, unrecoverable costs (outbound and return freight, carrier storage/handling fees, and any non-refundable customs charges). Evidence of such costs will be provided upon request.

11.6 Return label terms (all regions)

• Availability: labels/pick-ups are provided where our carriers offer coverage. Remote-area limitations may apply.
• Accuracy: you must confirm correct pick-up address, contact details, parcel dimensions/weight. Any surcharges for failed pick-up, re-routing, or misdeclared size/weight are deducted or invoiced at cost.
• Packing standard: you must meet our packing guidance. Damage caused by inadequate packing may result in diminished-value deductions up to 100% for fragile goods (e.g., display panels).

12. Limited Warranty — 1 Year

Important: This warranty is provided only for orders placed directly on kuycon.us. All third-party sellers or websites are not affiliated with us, and we are not responsible for products purchased through them. The only verified partners outside China and Russia are kuycon.it (official website in the European Union) and kuycon.ae (official website in the UAE, Middle East & North Africa).

Pixel Defect Policy

ISO 9241-307 Class I compliant

Kuycon monitors are manufactured to meet ISO 9241-307 Class I standards.

Under this policy, a display may have up to 1 bright pixel, 1 dark pixel, or 2 stuck sub-pixels per million pixels.

However, kuycon.us provides stricter coverage: if your unit has more than 1 defective pixel of any sort per million, it qualifies for replacement under our Limited Warranty.

Other Defect Definitions

• Failure of critical components (power supply, video inputs)
• Severe display faults (permanent lines, major back-light bleed, significant colour distortion)

Exclusions: minor pixel anomalies, cosmetic wear, misuse, accidents, external causes.

Claim Procedure:

1. Email mail@kuycon.us with proof and order number.
2. United States: Receive shipping label and ship to service facility or return to Kuycon warehouse.
3. Outside United States: Transportation arrangements will be discussed on a case-by-case basis.
4. We repair/replace or refund at our option.

Statutory rights: Nothing in this Limited Warranty affects your statutory rights. EU/EEA consumers benefit from a legal guarantee of conformity (minimum 2 years). UK consumers have rights under the Consumer Rights Act 2015 (including the short-term right to reject). For EU/UK/NO consumers we cover the necessary shipping costs when providing remedies for faulty goods.

13. Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under applicable law. To the extent permitted by law, our total liability for any loss arising out of each order will not exceed the price paid for the product(s) in that order. We will not be liable for indirect or consequential losses where such exclusion is permitted by law. This section does not affect your statutory rights.

14. Export Controls & Sanctions Compliance

You agree to comply with all applicable export-control and sanctions laws. You confirm you are not located in, and will not ship or re-export the products to, any country, region or person subject to comprehensive trade sanctions or export restrictions applicable to us.

15. Governing Law & Dispute Resolution

15.1 Governing Law — United States Orders

For purchases with a delivery address in the United States, these Terms (and any non-contractual disputes arising out of or relating to them) are governed by the laws of the State of New York, U.S.A., without regard to conflict-of-laws rules. Nothing in these Terms deprives you of any mandatory consumer protections afforded by the laws of your state of residence.

15.2 Dispute Resolution; Arbitration; Small Claims

Except as set out below, any dispute will be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat and venue of arbitration is New York, New York, and the language is English.

You and we agree that class, collective or representative actions are not permitted in arbitration or court, to the extent permitted by law.

Either party may bring an individual claim in a small claims court of competent jurisdiction instead of arbitration. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect its confidential information or intellectual property.

15.3 Non-US Orders

For orders with delivery addresses outside the United States, these Terms are governed by the laws of the People's Republic of China (without regard to conflict-of-laws rules), and disputes may be brought before the courts of Shenzhen, China.

Consumer protection: If you are a consumer resident in the EU, the United Kingdom or Norway, you also benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence. Nothing in this clause deprives you of consumer rights that cannot be contractually waived.

16. Electronic Communications & Signatures

All contracts, notices, and disclosures are delivered electronically; your electronic signature is legally binding under E-SIGN.

17. Changes to Terms

We may update these Terms from time to time by posting the updated version with the effective date on this page. Changes apply prospectively only and do not affect orders placed before the effective date.

18. Miscellaneous

• Severability. If any provision is unenforceable, the rest remains in effect.
• Assignment. You may not assign your rights without our consent; we may assign in a merger or sale.
• Entire Agreement. These Terms plus your order confirmation constitute the full agreement.
• Headings. Headings are for convenience only.
• Privacy & Cookies. See our Privacy Policy.